Refund & Return Policy
Effective Date: January 1, 2023
Last Updated: December 11, 2024
1. Overview
At Coropos Web Services, we are committed to delivering high-quality web development services and digital products. This Refund & Return Policy outlines the conditions under which refunds may be issued for our services and products.
2. Service Categories
2.1 Custom Web Development Services
Custom web development projects are tailored specifically to your requirements and involve significant time and resource investment.
- Deposit Refunds: Initial deposits are refundable up to 48 hours after payment if no work has commenced.
- Milestone-Based Payments: Once a project milestone has been approved by the client, payment for that milestone is non-refundable.
- Project Cancellation: If you cancel a project mid-development, you will be charged for work completed up to the cancellation date, plus any third-party costs incurred (domains, licenses, hosting setup fees).
2.2 Logo Design Services
- Before Initial Concepts: Full refund available if requested within 24 hours of order placement and before any design concepts have been delivered.
- After Concept Delivery: Once initial logo concepts have been presented, payments are non-refundable as creative work has been performed.
- Revisions: The number of revisions included in your package must be used within 60 days of initial concept delivery.
2.3 Domain Registration Services
We purchase domains on your behalf through our registrar partners: ResellerClub, Cloudflare, and Cybrancee.
- Non-Refundable: Domain registration fees are non-refundable once the domain has been registered, as we incur immediate costs from our registrar partners (ResellerClub, Cloudflare, or Cybrancee).
- Incorrect Domain: If you accidentally register the wrong domain name, we will work with you to transfer or cancel the domain according to the specific registrar's policies, but registration fees cannot be refunded.
- Transfer Assistance: We provide free assistance with domain transfers if you wish to move your domain to another provider.
- Registrar Selection: We select the most appropriate registrar based on pricing, features, and your specific needs.
2.4 Hosting Services
We provide hosting services through Cybrancee, our hosting infrastructure partner. We maintain a subscription with Cybrancee to host your websites.
- Monthly Plans: Refundable within the first 30 days if you are not satisfied with the service. After 30 days, no refunds for unused time.
- Annual Plans: Prorated refunds available within the first 90 days. After 90 days, no refunds for unused time.
- Setup Fees: One-time setup fees are non-refundable once your hosting account has been provisioned on Cybrancee's infrastructure.
- Overages: Additional charges for bandwidth or storage overages are non-refundable.
- Subscription Model: We pay Cybrancee for hosting capacity; your hosting fees cover our costs plus management services.
2.5 Google Workspace
- Subscription Refunds: We follow Google's refund policy for Workspace subscriptions.
- First-Time Purchases: Refundable within 30 days of purchase if you cancel the entire subscription.
- Subsequent Renewals: No refunds for renewal charges.
- Partial Month: No prorated refunds for partial months of service.
2.6 Package Deals
- Bundled Services: Package deals (e.g., website + logo + SEO) are refundable only if no component of the package has been started.
- Partial Completion: If work has begun on any component, refunds will be calculated based on the standalone price of completed components, minus the package discount.
3. Refund Request Process
3.1 How to Request a Refund
- Email your refund request to billing@coroposws.com
- Include your invoice number, order date, and reason for refund
- Provide any supporting documentation if applicable
- Our billing team will review your request within 3-5 business days
3.2 Refund Timeline
- Approval: Refund requests are typically reviewed within 3-5 business days.
- Processing: Approved refunds are processed within 7-10 business days.
- Receipt: Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
3.3 Refund Method
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will arrange an alternative method such as check or bank transfer.
4. Non-Refundable Items
The following items are explicitly non-refundable under all circumstances:
- Domain registration fees
- Third-party software licenses purchased on your behalf
- SSL certificates after issuance
- Marketing services (SEO, social media, advertising spend)
- Consulting fees for completed sessions
- Rush or expedited service fees
- Payment processing fees
- Custom development work that has been delivered and approved
5. Satisfaction Guarantee
5.1 Our Commitment
While many of our services are non-refundable due to their custom nature, we are committed to your satisfaction:
- We will work with you to address any concerns about delivered work
- Reasonable revisions are included in all service packages
- We communicate regularly throughout projects to ensure alignment
- If you're not satisfied, we'll work to make it right before considering the project complete
5.2 Dispute Resolution
If you are unsatisfied with our services and we cannot reach a mutual agreement:
- We will schedule a call with a senior team member to discuss your concerns
- We will provide a detailed breakdown of work completed and costs incurred
- We will explore alternative solutions, such as additional revisions or partial credits toward future services
- If no resolution can be reached, we will provide documentation for any necessary dispute processes
6. Chargebacks
We strongly discourage initiating chargebacks without first contacting us to resolve the issue. Chargebacks result in additional fees and administrative burden. If you initiate a chargeback:
- We will provide all documentation of services rendered to your financial institution
- Your account may be suspended pending resolution
- Chargeback fees ($15-25) may be billed to you if the chargeback is found in our favor
- We reserve the right to refuse future services to accounts with chargeback history
7. Special Circumstances
7.1 Service Failures
If we fail to deliver services as promised due to our error or negligence, we will:
- Provide a full refund of payments made for undelivered services
- Offer compensation for any direct damages caused by our failure
- Work to remedy the situation at no additional cost to you
7.2 Force Majeure
In cases of circumstances beyond our control (natural disasters, pandemics, government actions, etc.), we may be unable to deliver services as promised. In such cases:
- We will communicate delays as soon as possible
- We will work to resume services when possible
- Refunds may be issued on a case-by-case basis depending on the situation
8. Cancellation Policy
8.1 Client-Initiated Cancellation
- Before Work Begins: Full refund minus any processing fees (typically 3-5%)
- During Active Development: You will be charged for work completed at standard hourly rates, plus any third-party costs incurred
- Subscription Services: Cancel anytime; no refund for current billing period, but no further charges
8.2 Company-Initiated Cancellation
We reserve the right to cancel projects if:
- Payment is not received according to agreed terms
- Client behavior violates our Terms of Service or Acceptable Use Policy
- Project scope changes significantly without agreement on new terms
- Client is unresponsive for more than 30 days
In such cases, you will be charged only for work completed up to the cancellation date.
9. Partial Refunds
Partial refunds may be issued in the following circumstances:
- Service delivery was significantly delayed due to our error
- Delivered work did not meet agreed specifications (after revision attempts)
- Technical issues with our services that could not be resolved
- Prorated refunds for annual hosting plans (within the first 90 days only)
10. Credits and Store Credit
In some cases, we may offer store credit as an alternative to refunds:
- Store credits never expire
- Credits can be applied to any of our services
- Credits are non-transferable
- Credits cannot be exchanged for cash
11. Tax Refunds
Sales tax or other applicable taxes will be refunded when the underlying purchase is refunded. Tax refunds follow the same timeline as the primary refund.
12. Policy Updates
We reserve the right to update this Refund & Return Policy at any time. Changes will be effective immediately upon posting to our website. Refund requests will be evaluated under the policy in effect at the time of purchase.
13. Contact Information
For refund requests or questions about this policy:
14. State-Specific Rights
This policy does not limit any rights you may have under state consumer protection laws. Some states provide additional protections or cooling-off periods for certain types of purchases. Please contact us if you believe state law provides you with additional rights.
This Refund & Return Policy is part of our Terms of Service and is binding on all parties. By purchasing services from Coropos Web Services, you acknowledge that you have read, understood, and agree to this policy.